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* This is used to allow the flex store to be unsubscribed too\r\n */\r\n\r\nlet subscribers = [];\r\n\r\nexport function subscribe(listener) {\r\n  subscribers.push(listener);\r\n}\r\n\r\nexport function unsubscribe(listener) {\r\n  subscribers = subscribers.filter(el => el !== listener);\r\n}\r\n\r\nexport function init(store) {\r\n  store.subscribe(() => {\r\n    const args = arguments;\r\n    subscribers.forEach(subscriber => subscriber(...args));\r\n  });\r\n}\r\n","export function getContactsId(contact) {\r\n  if (contact.channels && contact.channels.length > 0) {\r\n    return contact.channels[0].id;\r\n  }\r\n  return contact.uniqueId;\r\n}\r\n","const PostCallSurveyService = {\r\n  surveyInProgress: false,\r\n  surveyTriggeredList: {},\r\n\r\n  checkIfSurveyWasTriggered(taskId) {\r\n    if (this.surveyTriggeredList[taskId] === true) {\r\n      return true;\r\n    } else {\r\n      return false;\r\n    }\r\n  },\r\n\r\n  addToSurveyList(taskId) {\r\n    this.surveyTriggeredList[taskId] = true;\r\n  },\r\n\r\n  setSurveyProgress(progress) {\r\n    this.surveyInProgress = progress;\r\n  },\r\n\r\n  isSurveyInProgress() {\r\n    return this.surveyInProgress;\r\n  },\r\n\r\n  removeTaskFromSurveyList(taskId) {\r\n    delete this.surveyTriggeredList[taskId];\r\n  },\r\n\r\n  async triggerSurveyFunction(taskId, flexToken, surveyURL) {\r\n    async function triggerFunction(url = '', data = {}) {\r\n      const response = await fetch(url, {\r\n        method: 'POST',\r\n        headers: {\r\n          'Content-Type': 'application/json',\r\n        },\r\n        body: JSON.stringify(data),\r\n      });\r\n      return response;\r\n    }\r\n    await triggerFunction(surveyURL, {\r\n      Token: flexToken,\r\n      taskSid: taskId,\r\n    });\r\n  },\r\n};\r\n\r\nexport default PostCallSurveyService;\r\n","import React from 'react';\r\nimport * as ContactCanvasChannelApi from '@amc-technology/davinci-api';\r\nimport * as Flex from '@twilio/flex-ui';\r\nimport { addContextualContacts, clearContextualContacts, sendNotification, NOTIFICATION_TYPE } from '@amc-technology/davinci-api';\r\nimport * as FlexStore from './FlexStore';\r\nimport { getContactsId } from './util';\r\nimport PostCallSurveyService from './Services/PostCallSurveyService';\r\n\r\nexport class Scenario extends React.Component {\r\n  constructor(props) {\r\n    super(props);\r\n    this.storeListener = this.storeListener.bind(this);\r\n    this.workerSID = props.workerSID;\r\n    this.flexToken = props.flexToken;\r\n    this.workerURI = props.workerURI;\r\n    this.attributes = props.attributes;\r\n    this.associatedData = props.associatedData;\r\n    this.props = props;\r\n    this.logger = props.logger;\r\n    this.manager = props.manager;\r\n    this.taskId = props.taskId;\r\n    this.taskKey = props.taskKey;\r\n    this.iconPack = props.iconPack;\r\n    this.removeSelf = props.removeSelf;\r\n    this.resize = props.resize;\r\n    this.toggleCallControls = props.toggleCallControls;\r\n    this.holdData = {\r\n      history: [],\r\n      lastHoldStart: null,\r\n    };\r\n    this.messageCount = 0;\r\n    this.status = '';\r\n    this.taskWasTransferredToAgent = false;\r\n    this.enablePostCallSurvey = false;\r\n    this.surveyFunctionURL = '';\r\n    this.config = props.config;\r\n    this.autoAnswerTimer = setTimeout(() => {}, 1000);\r\n    this.autoInTimer = setTimeout(() => {}, 1000);\r\n\r\n    if (\r\n      this.props.config.daVinciAppConfig.variables &&\r\n      this.props.config.daVinciAppConfig.variables.UseAMCUI === false\r\n    ) {\r\n      this.useAMCUI = false;\r\n\r\n      // Override React functions here\r\n      this.setState = (data) => {\r\n        const fname = 'setState';\r\n        const cname = 'Scenario';\r\n\r\n        try {\r\n          this.logger.logTrace(`${cname} - ${fname} - START`);\r\n\r\n          for (const key in data) {\r\n            this.logger.logLoop(`${cname} - ${fname} - Processing key ${key}`);\r\n\r\n            if (data.hasOwnProperty(key)) {\r\n              // eslint-disable-next-line react/no-direct-mutation-state\r\n              this.state[key] = data[key];\r\n            }\r\n          }\r\n        } catch (e) {\r\n          this.logger.logError(`${cname} - ${fname} - Error: ${JSON.stringify(e)}`);\r\n        } finally {\r\n          this.logger.logTrace(`${cname} - ${fname} - END`);\r\n        }\r\n      }\r\n    } else {\r\n      this.useAMCUI = true;\r\n    }\r\n\r\n    /**\r\n     * CallbackDomain is required to call requeue task Twilio service\r\n     * If CallbackDomain does not exist, requeue button will display error\r\n     * Error will tell agent that CallbackDomain is not configured\r\n     *\r\n     * MaxRequeue limits the number of times an agent can re-queue the callback task\r\n     * if MaxRequeue is '0', agent cannot requeue the callback task\r\n     * if MaxRequeue is > 0, agent can requeue task MaxRequeue number of times\r\n     * if MaxRequeue does NOT exist in the config, agent can requeue task without limit\r\n     */\r\n    if (\r\n      props.config.daVinciAppConfig &&\r\n      props.config.daVinciAppConfig.QueuedCallback &&\r\n      props.config.daVinciAppConfig.QueuedCallback.variables\r\n    ) {\r\n      if (\r\n        props.config.daVinciAppConfig.QueuedCallback.variables.CallbackDomain != null &&\r\n        props.config.daVinciAppConfig.QueuedCallback.variables.CallbackDomain\r\n      ) {\r\n        this.callbackServiceUrl = props.config.daVinciAppConfig.QueuedCallback.variables.CallbackDomain;\r\n      }\r\n      if (\r\n        props.config.daVinciAppConfig.QueuedCallback.variables.MaxRequeue != null &&\r\n        props.config.daVinciAppConfig.QueuedCallback.variables.MaxRequeue >= 0\r\n      ) {\r\n        this.maxRequeue = props.config.daVinciAppConfig.QueuedCallback.variables.MaxRequeue;\r\n      }\r\n    }\r\n    if (props.config.daVinciAppConfig && props.config.daVinciAppConfig.variables.EnablePostCallSurvey) {\r\n      this.enablePostCallSurvey = props.config.daVinciAppConfig.variables.EnablePostCallSurvey;\r\n    }\r\n    if (props.config.daVinciAppConfig && props.config.daVinciAppConfig.variables.SurveyFunctionURL) {\r\n      this.surveyFunctionURL = props.config.daVinciAppConfig.variables.SurveyFunctionURL;\r\n    }\r\n\r\n    FlexStore.subscribe(this.storeListener);\r\n    this.ref = React.createRef();\r\n\r\n    // AMC API interaction\r\n    this.interaction = {\r\n      interactionId: this.taskId,\r\n      scenarioId: this.taskId,\r\n      direction: ContactCanvasChannelApi.INTERACTION_DIRECTION_TYPES.Inbound,\r\n    };\r\n\r\n    // UI Lib interaction\r\n    this.state = {\r\n      scenario: {\r\n        interactions: [\r\n          {\r\n            interactionId: this.taskId,\r\n            operations: [],\r\n            associatedData: [],\r\n            displayCallTimer: true,\r\n            startTime: new Date().getTime(),\r\n            subheaderData: {\r\n              image: new URL(this.iconPack + 'Phone_Number_Icon.png'),\r\n              tooltip: '',\r\n              value: '',\r\n            },\r\n            properties: [],\r\n            UIHeadersData: {\r\n              minimizeUrl: new URL(this.iconPack + 'section_collapse.png'),\r\n              maximizeUrl: new URL(this.iconPack + 'section_expand.png'),\r\n              directionText: 'Inbound',\r\n              statusText: 'Ringing',\r\n              statusUrl: new URL(this.iconPack + 'Status_Ringing.png'),\r\n            },\r\n          },\r\n        ],\r\n      },\r\n      visible: true,\r\n    };\r\n\r\n    if (!this.useAMCUI) {\r\n      this.componentDidMount();\r\n    }\r\n\r\n  }\r\n\r\n  async onIsAgentTyping() {\r\n    try {\r\n      const channelSid = this.manager.store.getState().flex.worker.tasks.get(this.taskKey).source.attributes.channelSid;\r\n      await Flex.Actions.invokeAction('SendTyping', {\r\n        channelSid: channelSid,\r\n      });\r\n    } catch (e) {\r\n      this.logger.logError(`Error on send typing: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  async onNewMessage(message) {\r\n    try {\r\n      const channelSid = this.manager.store.getState().flex.worker.tasks.get(this.taskKey).source.attributes.channelSid;\r\n      await Flex.Actions.invokeAction('SendMessage', {\r\n        channelSid: channelSid,\r\n        body: message.detail,\r\n      });\r\n    } catch (e) {\r\n      this.logger.logError(`Error on new message: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  afterWebComponentViewChecked() {\r\n    this.resize();\r\n  }\r\n  async componentDidMount() {\r\n    try {\r\n      this.logger.logDebug(`Scenario componentDidMount: taskId=${this.taskId}`);\r\n\r\n      if (this.useAMCUI) {\r\n        this.nv.addEventListener('isAgentTyping', this.onIsAgentTyping.bind(this));\r\n        this.nv.addEventListener('newMessage', this.onNewMessage.bind(this));\r\n        this.nv.addEventListener('afterViewChecked', this.afterWebComponentViewChecked.bind(this));\r\n      }\r\n\r\n      const uiInteraction = { ...this.state.scenario.interactions[0] };\r\n      const flexState = this.manager.store.getState();\r\n      const task = flexState.flex.worker.tasks.get(this.taskKey);\r\n\r\n      if (task) {\r\n        this.logger.logDebug(`Scenario componentDidMount: taskId=${this.taskId} channelName=${task.source.taskChannelUniqueName}`);\r\n\r\n        switch (task.source.taskChannelUniqueName) {\r\n          case 'voice':\r\n            this.interaction.channelType = ContactCanvasChannelApi.CHANNEL_TYPES.Telephony;\r\n            uiInteraction.subheaderData.image = new URL(this.iconPack + 'Phone_Number_Icon.png');\r\n            uiInteraction.subheaderData.tooltip = 'Phone';\r\n            break;\r\n          case 'chat':\r\n          case 'sms':\r\n            if (task.attributes.channelType === 'sms') {\r\n              this.interaction.channelType = ContactCanvasChannelApi.CHANNEL_TYPES.SMS;\r\n\r\n              uiInteraction.subheaderData.image = new URL(this.iconPack + 'chat_symbol.png');\r\n              uiInteraction.subheaderData.tooltip = 'SMS';\r\n            } else {\r\n              this.interaction.channelType = ContactCanvasChannelApi.CHANNEL_TYPES.Chat;\r\n\r\n              uiInteraction.subheaderData.image = new URL(this.iconPack + 'chat_symbol.png');\r\n              uiInteraction.subheaderData.tooltip = 'Chat';\r\n            }\r\n            break;\r\n          default:\r\n            this.logger.logWarning(\r\n              `Unknown channel, defaulting to phone. taskId=${this.taskId} channelName=${task.source.taskChannelUniqueName}`\r\n            );\r\n            this.interaction.channelType = ContactCanvasChannelApi.CHANNEL_TYPES.Telephony;\r\n\r\n            uiInteraction.subheaderData.image = new URL(this.iconPack + 'Phone_Number_Icon.png');\r\n            uiInteraction.subheaderData.tooltip = 'Phone';\r\n        }\r\n\r\n        const directionAttribute = task.source.attributes.direction;\r\n        const taskType = task.source.attributes.taskType;\r\n\r\n        let placeCallRetry;\r\n        this.logger.logDebug(\r\n          `Scenario componentDidMount checking for placeCallRetry variable: taskId=${this.taskId} channelName=${task.source.taskChannelUniqueName}`\r\n        );\r\n        if (task.source.attributes.placeCallRetry != null && task.source.attributes.placeCallRetry) {\r\n          this.logger.logDebug(\r\n            `Scenario componentDidMount assigning placeCallRetry: taskId=${this.taskId} channelName=${task.source.taskChannelUniqueName}`\r\n          );\r\n          placeCallRetry = task.source.attributes.placeCallRetry;\r\n        }\r\n\r\n        if (directionAttribute !== undefined && directionAttribute.toLowerCase() === 'inbound' && taskType !== 'callback') {\r\n          uiInteraction.UIHeadersData.directionText = 'Inbound';\r\n          this.interaction.direction = ContactCanvasChannelApi.INTERACTION_DIRECTION_TYPES.Inbound;\r\n        } else if (directionAttribute !== undefined && directionAttribute.toLowerCase() === 'inbound' && taskType === 'callback') {\r\n          this.logger.logDebug(\r\n            `Scenario componentDidMount callback detected: taskId=${this.taskId} channelName=${task.source.taskChannelUniqueName}`\r\n          );\r\n          if (this.maxRequeue != null && this.maxRequeue > 0) {\r\n            uiInteraction.UIHeadersData.directionText = `Callback ${placeCallRetry} of ${this.maxRequeue}`;\r\n          } else if (this.maxRequeue != null && this.maxRequeue <= 0) {\r\n            uiInteraction.UIHeadersData.directionText = `Callback ${placeCallRetry}`;\r\n          } else {\r\n            uiInteraction.UIHeadersData.directionText = `Callback ${placeCallRetry}`;\r\n          }\r\n          this.interaction.direction = ContactCanvasChannelApi.INTERACTION_DIRECTION_TYPES.Inbound;\r\n        } else if (directionAttribute !== undefined && directionAttribute.toLowerCase() === 'outbound') {\r\n          uiInteraction.UIHeadersData.directionText = 'Outbound';\r\n          this.interaction.direction = ContactCanvasChannelApi.INTERACTION_DIRECTION_TYPES.Outbound;\r\n        } else if (directionAttribute !== undefined && directionAttribute.toLowerCase() === 'internal') {\r\n          uiInteraction.UIHeadersData.directionText = 'Internal';\r\n          this.interaction.direction = ContactCanvasChannelApi.INTERACTION_DIRECTION_TYPES.Internal;\r\n        }\r\n\r\n        const identifier =\r\n          task.source.attributes.callback ||\r\n          task.source.attributes.name ||\r\n          task.source.attributes.contact ||\r\n          task.source.attributes.caller ||\r\n          task.source.attributes.outbound_to ||\r\n          task.source.attributes.from;\r\n        uiInteraction.subheaderData.value = identifier;\r\n\r\n        const details = new ContactCanvasChannelApi.RecordItem('', '', '');\r\n        if (this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Chat) {\r\n          if (/^[+]?[(]?[0-9]{3}[)]?[-\\s.]?[0-9]{3}[-\\s.]?[0-9]{4,6}$/im.test(identifier)) {\r\n            // Verify if identifier is a Phone Number\r\n            /*Valid formats:\r\n\r\n                        (123) 456-7890\r\n                        (123)456-7890\r\n                        123-456-7890\r\n                        123.456.7890\r\n                        1234567890\r\n                        +31636363634\r\n                        075-63546725\r\n                    */\r\n            details.setPhone('', '', identifier);\r\n          } else if (/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/.test(identifier)) {\r\n            // Verify if identifier is an Email address\r\n            /*It allows the following formats:\r\n\r\n                    1.  prettyandsimple@example.com\r\n                    2.  very.common@example.com\r\n                    3.  disposable.style.email.with+symbol@example.com\r\n                    4.  other.email-with-dash@example.com\r\n                    9.  #!$%&'*+-/=?^_`{}|~@example.org\r\n                    6.  \"()[]:,;@\\\\\\\"!#$%&'*+-/=?^_`{}| ~.a\"@example.org\r\n                    7.  \" \"@example.org (space between the quotes)\r\n                    8.  üñîçøðé@example.com (Unicode characters in local part)\r\n                    9.  üñîçøðé@üñîçøðé.com (Unicode characters in domain part)\r\n                    10. Pelé@example.com (Latin)\r\n                    11. δοκιμή@παράδειγμα.δοκιμή (Greek)\r\n                    12. 我買@屋企.香港 (Chinese)\r\n                    13. 甲斐@黒川.日本 (Japanese)\r\n                    14. чебурашка@ящик-с-апельсинами.рф (Cyrillic)\r\n                    */\r\n\r\n            details.setEmail('', '', identifier);\r\n          } else {\r\n            // Else assume identifier as a Full Name\r\n            details.setFullName('', '', identifier);\r\n          }\r\n        } else {\r\n          details.setPhone('', '', identifier);\r\n        }\r\n        if (task.source.attributes) {\r\n          for (const field in task.source.attributes) {\r\n            details.setField(field, '', '', task.source.attributes[field]);\r\n          }\r\n        }\r\n        this.interaction.details = details;\r\n        if (this.associatedData) {\r\n          uiInteraction.associatedData = this.associatedData;\r\n        }\r\n\r\n        this.updateScenario(uiInteraction);\r\n        await this.processTaskStatus(task.source.status);\r\n      }\r\n\r\n      this.resize();\r\n    } catch (e) {\r\n      this.logger.logError(`Error componentDidMount: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  updateMessage(state) {\r\n    try {\r\n      this.logger.logDebug(`updateMessage taskId=${this.taskId}`);\r\n      const channelSid = state.flex.worker.tasks.get(this.taskKey).source.attributes.channelSid;\r\n      const channel = state.flex.chat.channels[channelSid];\r\n      const twilioMessages = channel.messages;\r\n      const myself = channel.source.services.users.myself.state.identity;\r\n      if (twilioMessages.length > this.messageCount) {\r\n        this.logger.logDebug(`updateMessage. new message! taskId=${this.taskId}`);\r\n        this.messageCount = twilioMessages.length;\r\n        const messages = twilioMessages.map((message) => {\r\n          let user = Object.values(state.flex.chat.users).find((user) => user.identity === message.source.state.author);\r\n          if (user === undefined) {\r\n            user = {\r\n              friendlyName: message.source.state.author,\r\n              identity: message.source.state.author,\r\n            };\r\n          }\r\n          return {\r\n            username: user.friendlyName,\r\n            text: message.source.state.body,\r\n            type: myself === user.identity ? 'AGENT' : undefined,\r\n          };\r\n        });\r\n        {\r\n          const interaction = { ...state.scenario.interactions[0] };\r\n          if (!interaction.chat) {\r\n            interaction.chat = {\r\n              settings: {\r\n                sendImage: new URL(this.iconPack + 'request_send.png'),\r\n                maxHeight: '300px',\r\n              },\r\n              messages: [],\r\n              isCustomerTyping: false,\r\n            };\r\n          }\r\n          interaction.chat.messages = messages;\r\n\r\n          this.updateScenario(interaction);\r\n        }\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error updateMessage: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  updateIsTyping(state) {\r\n    try {\r\n      const channelSid = state.flex.worker.tasks.get(this.taskKey).source.attributes.channelSid;\r\n      const channel = state.flex.chat.channels[channelSid];\r\n      const myself = channel.source.services.users.myself.state.identity;\r\n      let someoneElseIsTyping = false;\r\n      channel.members.forEach((user, identity) => {\r\n        const isTyping = user.source.state.isTyping;\r\n        if (isTyping && myself !== identity) {\r\n          someoneElseIsTyping = true;\r\n        }\r\n      });\r\n      if (this.state.scenario.interactions[0].chat && this.state.scenario.interactions[0].chat.isCustomerTyping !== someoneElseIsTyping) {\r\n        this.logger.logDebug(`isCustomerTyping=${someoneElseIsTyping} taskId=${this.taskId}`);\r\n\r\n        {\r\n          const interaction = { ...state.scenario.interactions[0] };\r\n          if (!interaction.chat) {\r\n            interaction.chat = {\r\n              settings: {\r\n                sendImage: new URL(this.iconPack + 'request_send.png'),\r\n                maxHeight: '300px',\r\n              },\r\n              messages: [],\r\n              isCustomerTyping: false,\r\n            };\r\n          }\r\n          interaction.chat.isCustomerTyping = someoneElseIsTyping;\r\n\r\n          this.updateScenario(interaction);\r\n        }\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error updateIsTyping: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  shouldComponentUpdate(nextProps, nextState) {\r\n    this.nv.scenario = nextState.scenario;\r\n    return false;\r\n  }\r\n  componentWillUnmount() {\r\n    this.logger.logDebug(`componentWillUnmount taskId=${this.taskId}`);\r\n\r\n    if (this.useAMCUI) {\r\n      this.nv.removeEventListener('minimizedChanged', this.onMinimizedChanged);\r\n      this.nv.removeEventListener('isAgentTyping', this.onIsAgentTyping);\r\n      this.nv.removeEventListener('newMessage', this.onNewMessage);\r\n    }\r\n\r\n    FlexStore.unsubscribe(this.storeListener);\r\n  }\r\n\r\n  updateScenario(interaction) {\r\n    const functionName = 'updateScenario';\r\n\r\n    try {\r\n      this.logger.logLoop(`updateScenario: Updating scenario with interactionId: ${interaction.interactionId}`);\r\n      this.state.scenario.interactions[0] = interaction;\r\n      this.nv.scenario = this.state.scenario;\r\n    } catch (e) {\r\n      this.logger.logError(`Error updateScenario: ${JSON.stringify(e)}`);\r\n    }\r\n  }\r\n\r\n  async setInteractionState(state) {\r\n    const functionName = 'setInteractionState';\r\n    try {\r\n      if (this.interaction.state !== state && this.interaction.state !== ContactCanvasChannelApi.INTERACTION_STATES.Disconnected) {\r\n        this.logger.logDebug(`setInteraction taskId=${this.taskId} state=${state}`);\r\n        this.interaction.state = state;\r\n\r\n        this.interaction.details.setField('TwilioFlexworkerSID', 'TwilioFlexworkerSID', 'TwilioFlexworkerSID', this.workerSID);\r\n        this.interaction.details.setField('TwilioFlexToken', 'TwilioFlexToken', 'TwilioFlexToken', this.flexToken);\r\n        this.interaction.details.setField('TwilioFlexworkerURI', 'TwilioFlexworkerURI', 'TwilioFlexworkerURI', this.workerURI);\r\n\r\n        ContactCanvasChannelApi.setInteraction(this.interaction);\r\n\r\n        if (state === ContactCanvasChannelApi.INTERACTION_STATES.Disconnected) {\r\n          if (\r\n            this.attributes.PCS &&\r\n            (this.attributes.PCS === 'voice' || this.attributes.PCS === 'SMS') &&\r\n            this.enablePostCallSurvey === true\r\n          ) {\r\n            try {\r\n              if (this.surveyFunctionURL === '') {\r\n                throw new Error('The Survey Function URL was not provided');\r\n              }\r\n              //Custom Enhancement - Post Call Survey\r\n              //Trigger a Post Call Survey based on a Presidio custom enhancement.\r\n              //Can be disabled via the enablePostCallSurvey configuration in Creator's Studio\r\n              if (window.localStorage.getItem('lastSurveyTask') !== this.taskId) {\r\n                this.logger.logDebug(`${functionName} : Beginning Post Call Survey Function for task ${this.taskId}`);\r\n                window.localStorage.setItem('lastSurveyTask', this.taskId);\r\n                await PostCallSurveyService.triggerSurveyFunction(this.taskId, this.flexToken, this.surveyFunctionURL);\r\n                this.logger.logDebug(`${functionName} : Post Call Survey Complete for task ${this.taskId}`);\r\n              }\r\n            } catch (error) {\r\n              this.logger.logError(\r\n                `${functionName} : Post Call Survey Failed for task ${this.taskId} Error Message: ${error.message || JSON.stringify(error)}`\r\n              );\r\n            }\r\n          }\r\n\r\n          var myAudio = document.getElementById('AudioHTML');\r\n          if (!myAudio.paused || myAudio.currentTime) {\r\n            myAudio.pause();\r\n            myAudio.currentTime = 0;\r\n          }\r\n\r\n          // TODO: What is this? Need to see if this setState is doing anything at all\r\n          this.setState({ visible: false });\r\n          this.removeSelf(this.taskWasTransferredToAgent);\r\n        }\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error setInteractionState: task=${this.taskId} state=${state} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  async completeTask() {\r\n    try {\r\n      this.logger.logDebug(`completing task: taskId=${this.taskId}`);\r\n\r\n      const task = this.manager.store.getState().flex.worker.tasks.get(this.taskKey);\r\n\r\n      if (task) {\r\n        await Flex.Actions.invokeAction('CompleteTask', {\r\n          sid: this.taskKey,\r\n          reason: 'TaskComplete',\r\n        });\r\n      } else {\r\n        this.logger.logWarning(`Task with taskKey: ${this.taskKey} and taskId: ${this.taskId} is undefined, cannot complete this task in this state`);\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error completeTask: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  async processTaskStatus(status) {\r\n    try {\r\n      let callback = false;\r\n      let showRequeueBtn = true;\r\n      this.logger.logDebug(`Scenario processTaskStatus - checking if task is callback task: taskId=${this.taskId}`);\r\n      if (this.interaction.details.fields.callback != null && this.interaction.details.fields.callback.Value) {\r\n        callback = true;\r\n        this.logger.logDebug(`Scenario processTaskStatus - task is callback task: taskId=${this.taskId} callback=${callback}`);\r\n      }\r\n\r\n      this.logger.logDebug(`Scenario processTaskStatus - checking if placeCallRetry has reached maxRequeue limit: taskId=${this.taskId}`);\r\n\r\n      if (\r\n        this.interaction.details.fields.placeCallRetry != null &&\r\n        this.interaction.details.fields.placeCallRetry.Value >= this.maxRequeue\r\n      ) {\r\n        showRequeueBtn = false;\r\n        this.logger.logDebug(\r\n          `Scenario processTaskStatus - placeCallRetry has reached maxRequeue. requeue disabled: taskId=${this.taskId} showRequeueBtn=${showRequeueBtn}`\r\n        );\r\n      }\r\n      if (status !== this.status) {\r\n        this.status = status;\r\n        this.logger.logDebug(`processTaskStatus taskId=${this.taskId} status=${status}`);\r\n        switch (status) {\r\n          case 'wrapping': {\r\n            this.logger.logDebug(`Scenario processTaskStatus - status is wrapping: taskId=${this.taskId} status=${status}`);\r\n            const interaction = { ...this.state.scenario.interactions[0] };\r\n            interaction.UIHeadersData.statusText = 'Wrap up';\r\n            interaction.UIHeadersData.statusUrl = new URL(this.iconPack + 'Status_TwilioFlex_WrapUp.png');\r\n            if (interaction.chat) {\r\n              interaction.chat = {\r\n                settings: {\r\n                  sendImage: new URL(this.iconPack + 'request_send.png'),\r\n                  disableSendMessage: true,\r\n                },\r\n                messages: interaction.chat.messages,\r\n                isCustomerTyping: false,\r\n              };\r\n            }\r\n            if (\r\n              this.config.daVinciAppConfig.CallControls &&\r\n              this.config.daVinciAppConfig.CallControls.variables.AutoIn === true &&\r\n              !callback\r\n            ) {\r\n              let delayLength = 1500;\r\n              if (this.config.daVinciAppConfig.CallControls.variables.AutoInDelay >= 0) {\r\n                this.logger.logDebug(`autoIn operation delay: taskId=${this.taskId}`);\r\n                delayLength = this.config.daVinciAppConfig.CallControls.variables.AutoInDelay;\r\n              }\r\n              clearTimeout(this.autoInTimer);\r\n              this.autoInTimer = setTimeout(() => {\r\n                this.autoIn();\r\n              }, delayLength); // after the delay calls autoIn\r\n            } else if (\r\n              this.config.daVinciAppConfig.QueuedCallback &&\r\n              this.config.daVinciAppConfig.QueuedCallback.variables.AutoIn === true &&\r\n              callback\r\n            ) {\r\n              let delayLength = 15000;\r\n              if (this.config.daVinciAppConfig.QueuedCallback.variables.AutoInDelay >= 0) {\r\n                this.logger.logDebug(`autoIn callback operation delay: taskId=${this.taskId}`);\r\n                delayLength = this.config.daVinciAppConfig.QueuedCallback.variables.AutoInDelay;\r\n              }\r\n              clearTimeout(this.autoInTimer);\r\n              this.autoInTimer = setTimeout(() => {\r\n                this.autoIn();\r\n              }, delayLength); // after the delay calls autoIn\r\n            }\r\n            interaction.operations = [this.wrapUpOperation()];\r\n            this.logger.logDebug(\r\n              `Scenario processTaskStatus - wrapping - checking if task is callback task and showRequeueBtn is TRUE: taskId=${this.taskId} callback=${callback} showRequeueBtn=${showRequeueBtn}`\r\n            );\r\n            if (callback && showRequeueBtn) {\r\n              this.logger.logDebug(\r\n                `Scenario processTaskStatus - wrapping - task is callback and showRequeueBtn is TRUE: taskId=${this.taskId} callback=${callback} showRequeueBtn=${showRequeueBtn}`\r\n              );\r\n              interaction.operations.push(this.requeueTaskOperation());\r\n            }\r\n\r\n            // if this call came from a callback task, wrap the callback also\r\n            this.logger.logDebug(`Scenario processTaskStatus - checking if call originated from callback task: taskId=${this.taskId}`);\r\n\r\n            if (this.interaction.details.fields.callbackSID &&\r\n              this.interaction.details.fields.callbackSID.Value != null &&\r\n              this.interaction.details.fields.callbackSID.Value) {\r\n              this.logger.logDebug(`Scenario processTaskStatus - call originated from callback. Wrapping callback task: taskId=${this.taskId}`);\r\n\r\n              await Flex.Actions.invokeAction('WrapupTask', {\r\n                sid: this.interaction.details.fields.callbackSID.Value,\r\n              }).catch((error) => {\r\n                this.logger.logDebug('Error in processTaskStatus, failure in action callback WrapupTask : ' + error.toString());\r\n              });\r\n            }\r\n\r\n            this.updateScenario(interaction);\r\n            break;\r\n          }\r\n          case 'pending': {\r\n            break;\r\n          }\r\n          case 'reserved': {\r\n            this.logger.logDebug(`Scenario processTaskStatus - status is reserved: taskId=${this.taskId} status=${status}`);\r\n            this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Alerting);\r\n            if (\r\n              (localStorage.getItem('isChrome') === 'false' ||\r\n                (localStorage.getItem('isChrome') === 'true' && localStorage.getItem('SoundNotifications') === 'true')) &&\r\n              localStorage.getItem('SoundIsConfigured') === 'true'\r\n            ) {\r\n              this.playAudioAlert();\r\n            }\r\n            const interaction = { ...this.state.scenario.interactions[0] };\r\n            interaction.UIHeadersData.statusText = 'Alerting';\r\n            interaction.UIHeadersData.statusUrl = new URL(this.iconPack + 'Status_Ringing.png');\r\n            if (this.config.daVinciAppConfig.CallControls && this.config.daVinciAppConfig.CallControls.variables.AutoAnswer === true) {\r\n              let delayLength = 1500;\r\n              if (this.config.daVinciAppConfig.CallControls.variables.AutoAnswerDelay >= 0) {\r\n                this.logger.logDebug(`autoAnswerOperation delay=${this.taskId}`);\r\n                delayLength = this.config.daVinciAppConfig.CallControls.variables.AutoAnswerDelay;\r\n              }\r\n              clearTimeout(this.autoAnswerTimer);\r\n              this.autoAnswerTimer = setTimeout(this.autoAnswer.bind(this), delayLength); // after the delay calls autoAnswer\r\n            }\r\n\r\n            let interactionOperationsArray = [];\r\n            if (interaction.UIHeadersData.directionText !== 'Outbound') {\r\n              this.logger.logDebug(\r\n                `Scenario processTaskStatus - reserved - checking if task is callback: taskId=${this.taskId} callback=${callback}`\r\n              );\r\n              if (callback) {\r\n                this.logger.logDebug(\r\n                  `Scenario processTaskStatus - reserved - task is callback. push acceptCallbackOperation: taskId=${this.taskId} callback=${callback}`\r\n                );\r\n                interactionOperationsArray.push(this.acceptCallbackOperation());\r\n              } else {\r\n                this.logger.logDebug(\r\n                  `Scenario processTaskStatus - reserved - task is not callback. push answerOperation: taskId=${this.taskId} callback=${callback}`\r\n                );\r\n                interactionOperationsArray.push(this.answerOperation());\r\n              }\r\n            }\r\n            if (interaction.UIHeadersData.directionText === 'Outbound') {\r\n              interactionOperationsArray.push(this.endOperation());\r\n            }\r\n            if (this.config.daVinciAppConfig.CallControls) {\r\n              if (\r\n                this.config.daVinciAppConfig.CallControls.variables.RejectButtonEnabled === true &&\r\n                interaction.UIHeadersData.directionText !== 'Outbound'\r\n              ) {\r\n                if (callback) {\r\n                  this.logger.logDebug(\r\n                    `Scenario processTaskStatus - reserved - task is callback. push rejectCallbackOperation: taskId=${this.taskId} callback=${callback}`\r\n                  );\r\n                  interactionOperationsArray.push(this.rejectCallbackOperation());\r\n                } else {\r\n                  this.logger.logDebug(\r\n                    `Scenario processTaskStatus - reserved - task is not callback. push rejectOperation: taskId=${this.taskId} callback=${callback}`\r\n                  );\r\n                  interactionOperationsArray.push(this.rejectOperation());\r\n                }\r\n              }\r\n            } else {\r\n              // if the new configs aren't added the operation must be enabled\r\n              if (interaction.UIHeadersData.directionText !== 'Outbound') {\r\n                if (callback) {\r\n                  this.logger.logDebug(\r\n                    `Scenario processTaskStatus - reserved - no CallControl detected. task is callback. push rejectCallbackOperation: taskId=${this.taskId} callback=${callback}`\r\n                  );\r\n                  interactionOperationsArray.push(this.rejectCallbackOperation());\r\n                } else {\r\n                  this.logger.logDebug(\r\n                    `Scenario processTaskStatus - reserved - no CallControl detected. task is not callback. push rejectOperation: taskId=${this.taskId} callback=${callback}`\r\n                  );\r\n                  interactionOperationsArray.push(this.rejectOperation());\r\n                }\r\n              }\r\n            }\r\n\r\n            interaction.operations = interactionOperationsArray;\r\n\r\n            this.updateScenario(interaction);\r\n            break;\r\n          }\r\n          case 'assigned':\r\n          case 'accepted': {\r\n            this.logger.logDebug(`Scenario processTaskStatus - status is accepted: taskId=${this.taskId} status=${status}`);\r\n            this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Connected);\r\n            this.stopAudioAlert();\r\n            const interaction = { ...this.state.scenario.interactions[0] };\r\n              interaction.UIHeadersData.statusText = 'Connected';\r\n              interaction.UIHeadersData.statusUrl = new URL(this.iconPack + 'Status_OnCall.png');\r\n              if (this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony) {\r\n                let interactionOperationsArray = [];\r\n                if (!callback) {\r\n                  this.logger.logDebug(\r\n                    `Scenario processTaskStatus - accepted - task not callback. push endOperation: taskId=${this.taskId} callback=${callback}`\r\n                  );\r\n                  interactionOperationsArray.push(this.endOperation());\r\n                }\r\n                if (this.config.daVinciAppConfig.CallControls) {\r\n                  if (this.config.daVinciAppConfig.CallControls.variables.HoldButtonEnabled === true && !callback) {\r\n                    // adding Hold Operation to list of Operations\r\n                    this.logger.logDebug(\r\n                      `Scenario processTaskStatus - accepted - task not callback and HoldButtonEnabled is TRUE: taskId=${this.taskId} callback=${callback}`\r\n                    );\r\n                    interactionOperationsArray.push(this.holdAudioOperation());\r\n                  }\r\n                  if (\r\n                    this.config.daVinciAppConfig.CallControls.variables.TransferAgentButtonEnabled === true &&\r\n                    interaction.UIHeadersData.directionText !== 'Outbound' &&\r\n                    !callback\r\n                  ) {\r\n                    // adding agent transfer operation to list of operations\r\n                    this.logger.logDebug(\r\n                      `Scenario processTaskStatus - accepted - task not callback and TransferAgentButtonEnabled is TRUE and not outbound call: taskId=${this.taskId} callback=${callback} directionText=${interaction.UIHeadersData.directionText}`\r\n                    );\r\n                    interactionOperationsArray.push(this.agentTransferOperation());\r\n                  }\r\n                  if (\r\n                    this.config.daVinciAppConfig.CallControls.variables.TransferQueueButtonEnabled === true &&\r\n                    interaction.UIHeadersData.directionText !== 'Outbound' &&\r\n                    !callback\r\n                  ) {\r\n                    // adding queue transfer to list of operations\r\n                    this.logger.logDebug(\r\n                      `Scenario processTaskStatus - accepted - task not callback and TransferQueueButtonEnabled is TRUE and not outbound call: taskId=${this.taskId} callback=${callback} directionText=${interaction.UIHeadersData.directionText}`\r\n                    );\r\n                    interactionOperationsArray.push(this.queueTransferOperation());\r\n                  }\r\n                  if (this.config.daVinciAppConfig.CallControls.variables.DTMFButtonEnabled === true && !callback) {\r\n                    // adding Hold Operation to list of Operations\r\n                    this.logger.logDebug(\r\n                      `Scenario processTaskStatus - accepted - task not callback and DTMFButtonEnabled is TRUE: taskId=${this.taskId} callback=${callback}`\r\n                    );\r\n                    interactionOperationsArray.push(this.playDTMFOperation());\r\n                  }\r\n                } else {\r\n                  // adding all operations since if the using the older configs\r\n                  if (!callback) {\r\n                    this.logger.logDebug(\r\n                      `Scenario processTaskStatus - accepted - no CallControl detected. task is not callback: taskId=${this.taskId} callback=${callback} directionText=${interaction.UIHeadersData.directionText}`\r\n                    );\r\n                    interactionOperationsArray.push(this.holdAudioOperation());\r\n                    if (interaction.UIHeadersData.directionText !== 'Outbound') {\r\n                      interactionOperationsArray.push(this.agentTransferOperation());\r\n                      interactionOperationsArray.push(this.queueTransferOperation());\r\n                    }\r\n                    interactionOperationsArray.push(this.playDTMFOperation());\r\n                  }\r\n                }\r\n                interaction.operations = interactionOperationsArray;\r\n              } else {\r\n                if (!interaction.chat) {\r\n                  interaction.chat = {\r\n                    settings: {\r\n                      sendImage: new URL(this.iconPack + 'request_send.png'),\r\n                      maxHeight: '300px',\r\n                    },\r\n                    messages: [],\r\n                    isCustomerTyping: false,\r\n                  };\r\n                }\r\n                interaction.operations = [this.endOperation()];\r\n              }\r\n\r\n              this.updateScenario(interaction);\r\n            break;\r\n          }\r\n          default:\r\n            this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Disconnected);\r\n        }\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error processTaskStatus: task=${this.taskId} status=${status} error=${e.message}`);\r\n    }\r\n  }\r\n  async autoAnswer() {\r\n    try {\r\n      this.logger.logDebug(`autoAnswerOperation taskId=${this.taskId}`);\r\n\r\n      const task = this.manager.store.getState().flex.worker.tasks.get(this.taskKey);\r\n\r\n      if (task) {\r\n\r\n        await Flex.Actions.invokeAction('AcceptTask', {\r\n          sid: this.taskKey,\r\n        }).catch((error) => {\r\n          if (error !== 'Action is pending' && error !== 'Action has been blocked' && error.message !== 'Action is blocked') {\r\n            sendNotification('Auto Answer failed.', NOTIFICATION_TYPE.Error);\r\n          }\r\n          this.logger.logDebug('Error in auto answerOperation, failure in action AcceptTask : ' + error.toString());\r\n        });\r\n      } else {\r\n        this.logger.logWarning(`Task with taskKey: ${this.taskKey} and taskId: ${this.taskId} is undefined, cannot auto-accept this task in this state`);\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error auto answerOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n    try {\r\n      // If autoAnswer on callback task, create outbound call\r\n      this.logger.logDebug(`autoAnswerOperation. StartOutboundCall Attempt : taskId=${this.taskId}`);\r\n      let callbackSid = this.taskKey;\r\n      if (this.interaction.details.fields.callback && this.interaction.details.fields.callback.Value != null) {\r\n        let callbackNumber = this.interaction.details.fields.callback.Value;\r\n        await Flex.Actions.invokeAction('StartOutboundCall', {\r\n          destination: callbackNumber,\r\n          taskAttributes: {\r\n            callbackSID: callbackSid,\r\n          },\r\n        });\r\n        this.logger.logDebug(`autoAnswerOperation. StartOutboundCall Complete : taskId=${this.taskId}`);\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error autoAnswer Operation: StartOutboundCall: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  autoIn() {\r\n    try {\r\n      this.logger.logDebug(`autoIn wrapUpOperation taskId=${this.taskId}`);\r\n      this.completeTask();\r\n      this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Disconnected);\r\n    } catch (e) {\r\n      sendNotification('Wrap-Up failed.', NOTIFICATION_TYPE.Error);\r\n      this.logger.logError(`Error wrapUpOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  async storeListener() {\r\n    try {\r\n      const state = this.manager.store.getState();\r\n\r\n      const task = state.flex.worker.tasks.get(this.taskKey);\r\n      if (task) {\r\n        await this.processTaskStatus(task.status);\r\n\r\n        if (Object.keys(state.flex.chat.channels).length > 0) {\r\n          this.updateMessage(state);\r\n          this.updateIsTyping(state);\r\n        }\r\n      } else {\r\n        // if this call came from a callback task, wrap the callback also\r\n        this.logger.logDebug(`Scenario processTaskStatus - checking if call originated from callback task: taskId=${this.taskId}`);\r\n\r\n        if (this.interaction.details.fields.callbackSID &&\r\n          this.interaction.details.fields.callbackSID.Value != null &&\r\n          this.interaction.details.fields.callbackSID.Value) {\r\n          this.logger.logDebug(`Scenario processTaskStatus - call originated from callback. Wrapping callback task: taskId=${this.taskId}`);\r\n\r\n          await Flex.Actions.invokeAction('WrapupTask', {\r\n            sid: this.interaction.details.fields.callbackSID.Value,\r\n          }).catch((error) => {\r\n            this.logger.logDebug('Error in processTaskStatus, failure in action callback WrapupTask : ' + error.toString());\r\n          });\r\n        }\r\n\r\n        this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Disconnected);\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error scenario storeListener: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  holdAudioOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Hold',\r\n        icon: new URL(this.iconPack + 'voice_hold_normal.png'),\r\n        title: 'Hold',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.logger.logDebug(`holdAudioOperation taskId=${this.taskId}`);\r\n            await Flex.Actions.invokeAction('HoldCall', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending') {\r\n                sendNotification('Hold operation failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in holdAudioOperation, failure in action HoldCall : ' + error.toString());\r\n            });\r\n\r\n            if (!this.holdData.lastHoldStart) {\r\n              const startTime = new Date().valueOf();\r\n              this.holdData.lastHoldStart = startTime;\r\n\r\n              const interaction = { ...this.state.scenario.interactions[0] };\r\n              interaction.UIHeadersData.statusText = 'On Hold';\r\n              interaction.UIHeadersData.statusUrl = new URL(this.iconPack + 'Status_OnHold.png');\r\n              interaction.operations = [this.resumeAudioOperation()];\r\n              interaction.holdCounterData = {\r\n                pastCallDurations: this.holdData.history,\r\n                currentHoldStartTime: startTime,\r\n              };\r\n\r\n              this.updateScenario(interaction);\r\n            }\r\n          } catch (e) {\r\n            this.logger.logError(`Error holdAudioOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating holdAudioOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  resumeAudioOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Resume',\r\n        icon: new URL(this.iconPack + 'voice_unhold_normal.png'),\r\n        title: 'Resume',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.logger.logDebug(`resumeAudioOperation taskId=${this.taskId}`);\r\n            await Flex.Actions.invokeAction('UnholdCall', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending') {\r\n                sendNotification('Unhold operation failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in resumeAudioOperation, failure in action UnholdCall : ' + error.toString());\r\n            });\r\n\r\n            if (this.holdData.lastHoldStart) {\r\n              const endTime = new Date().valueOf();\r\n              this.holdData.history.push({\r\n                startTime: this.holdData.lastHoldStart,\r\n                endTime: endTime,\r\n              });\r\n              this.holdData.lastHoldStart = null;\r\n\r\n              const interaction = { ...this.state.scenario.interactions[0] };\r\n              interaction.UIHeadersData.statusText = 'Connected';\r\n              interaction.UIHeadersData.statusUrl = new URL(this.iconPack + 'Status_OnCall.png');\r\n              if (interaction.UIHeadersData.directionText === 'Outbound') {\r\n                interaction.operations = [this.endOperation(), this.holdAudioOperation()];\r\n              } else {\r\n                interaction.operations = [\r\n                  this.endOperation(),\r\n                  this.holdAudioOperation(),\r\n                  this.agentTransferOperation(),\r\n                  this.queueTransferOperation(),\r\n                ];\r\n              }\r\n\r\n              this.updateScenario(interaction);\r\n            }\r\n          } catch (e) {\r\n            this.logger.logError(`Error resumeAudioOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating resumeAudioOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  acceptCallbackOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Accept',\r\n        operationMetadata: [\r\n          {\r\n            key: 'this',\r\n            value: this,\r\n          },\r\n        ],\r\n        icon:\r\n          this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony\r\n            ? new URL(this.iconPack + 'Accept_Callback_Twilioflex.png')\r\n            : new URL(this.iconPack + 'chat_check_normal.gif'),\r\n        title: 'Accept',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            clearTimeout(this.autoAnswerTimer);\r\n            this.logger.logDebug(`acceptCallbackOperation taskId=${this.taskId}`);\r\n            await Flex.Actions.invokeAction('AcceptTask', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending' && error !== 'Action has been blocked' && error.message !== 'Action is blocked') {\r\n                sendNotification('Accept failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in acceptCallbackOperation, failure in action AcceptTask : ' + error.toString());\r\n            });\r\n          } catch (e) {\r\n            this.logger.logError(`Error acceptCallbackOperation AcceptTask: taskId=${this.taskId} error=${e.message}`);\r\n          }\r\n          try {\r\n            let callbackSid = this.taskKey;\r\n            let callbackNumber = this.interaction.details.fields.callback.Value;\r\n            await Flex.Actions.invokeAction('StartOutboundCall', {\r\n              destination: callbackNumber,\r\n              taskAttributes: {\r\n                callbackSID: callbackSid,\r\n              },\r\n            }).catch((error) => {\r\n              sendNotification('Outbound Call failed.', NOTIFICATION_TYPE.Error);\r\n              this.logger.logDebug('Error in acceptCallbackOperation, failure in action StartOutboundCall : ' + error.toString());\r\n            });\r\n          } catch (e) {\r\n            this.logger.logError(`Error acceptCallbackOperation StartOutboundCall: taskId=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating acceptCallbackOperation: taskId=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  rejectCallbackOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Reject',\r\n        icon:\r\n          this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony\r\n            ? new URL(this.iconPack + 'Reject_Callback_Twilioflex.png')\r\n            : new URL(this.iconPack + 'chat_end_normal.png'),\r\n        title: 'Reject',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.stopAudioAlert();\r\n            this.logger.logDebug(`rejectCallbackOperation taskId=${this.taskId}`);\r\n            await Flex.Actions.invokeAction('RejectTask', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending') {\r\n                sendNotification('Reject failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in rejectCallbackOperation, failure in action RejectTask : ' + error.toString());\r\n            });\r\n          } catch (e) {\r\n            this.logger.logError(`Error rejectCallbackOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating rejectOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  answerOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Answer',\r\n        operationMetadata: [\r\n          {\r\n            key: 'this',\r\n            value: this,\r\n          },\r\n        ],\r\n        icon:\r\n          this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony\r\n            ? new URL(this.iconPack + 'voice_alerting_answer_normal.gif')\r\n            : new URL(this.iconPack + 'chat_check_normal.gif'),\r\n        title: 'Answer',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            clearTimeout(this.autoAnswerTimer);\r\n            this.logger.logDebug(`answerOperation taskId=${this.taskId}`);\r\n\r\n\r\n            await Flex.Actions.invokeAction('AcceptTask', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending' && error !== 'Action has been blocked' && error.message !== 'Action is blocked') {\r\n                sendNotification('Answer failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in answerOperation, failure in action AcceptTask : ' + error.toString());\r\n            });\r\n          } catch (e) {\r\n            this.logger.logError(`Error answerOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating answerOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  rejectOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Reject',\r\n        icon:\r\n          this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony\r\n            ? new URL(this.iconPack + 'voice_end_normal.png')\r\n            : new URL(this.iconPack + 'chat_end_normal.png'),\r\n        title: 'Reject',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.stopAudioAlert();\r\n            this.logger.logDebug(`rejectOperation taskId=${this.taskId}`);\r\n            await Flex.Actions.invokeAction('RejectTask', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              if (error !== 'Action is pending') {\r\n                sendNotification('Reject failed.', NOTIFICATION_TYPE.Error);\r\n              }\r\n              this.logger.logDebug('Error in rejectOperation, failure in action RejectTask : ' + error.toString());\r\n            });\r\n          } catch (e) {\r\n            this.logger.logError(`Error rejectOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating rejectOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  stopAudioAlert() {\r\n    try {\r\n      var myAlert = document.getElementById('AudioHTML');\r\n      myAlert.pause();\r\n      myAlert.currentTime = 0;\r\n    } catch (e) {\r\n      this.logger.logError(`Scenario.jsx, StopAudioAlert, error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  playAudioAlert() {\r\n    try {\r\n      var myAlert = document.getElementById('AudioHTML');\r\n      myAlert.play();\r\n    } catch (e) {\r\n      this.logger.logError(`Scenario.jsx, playAudioAlert, error=${e.message}`);\r\n    }\r\n  }\r\n  endOperation() {\r\n    const functionName = 'endOperation';\r\n    try {\r\n      return {\r\n        operationName: 'End',\r\n        icon:\r\n          this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony\r\n            ? new URL(this.iconPack + 'voice_end_normal.png')\r\n            : new URL(this.iconPack + 'chat_end_normal.png'),\r\n        title: 'End',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.logger.logDebug(`endOperation taskId=${this.taskId}`);\r\n            if (this.interaction.channelType === ContactCanvasChannelApi.CHANNEL_TYPES.Telephony) {\r\n              if (\r\n                this.attributes.PCS &&\r\n                (this.attributes.PCS === 'voice' || this.attributes.PCS === 'SMS') &&\r\n                this.enablePostCallSurvey === true\r\n              ) {\r\n                try {\r\n                  if (this.surveyFunctionURL === '') {\r\n                    throw new Error('The Survey Function URL was not provided');\r\n                  }\r\n                  //Custom Enhancement - Post Call Survey\r\n                  // Trigger a Post Call Survey based on a Presidio custom enhancement.\r\n                  //Can be disabled via the enablePostCallSurvey configuration in Creator's Studio\r\n                  if (window.localStorage.getItem('lastSurveyTask') !== this.taskId) {\r\n                    this.logger.logDebug(`${functionName} : Beginning Post Call Survey Function for task ${this.taskId}`);\r\n                    window.localStorage.setItem('lastSurveyTask', this.taskId);\r\n                    await PostCallSurveyService.triggerSurveyFunction(this.taskId, this.flexToken, this.surveyFunctionURL);\r\n                    this.logger.logDebug(`${functionName} : Post Call Survey Complete for task ${this.taskId}`);\r\n                  }\r\n                } catch (error) {\r\n                  this.logger.logError(\r\n                    `${functionName} : Post Call Survey Failed for task ${this.taskId} Error Message: ${\r\n                      error.message || JSON.stringify(error)\r\n                    }`\r\n                  );\r\n                }\r\n              }\r\n              await Flex.Actions.invokeAction('HangupCall', {\r\n                sid: this.taskKey,\r\n              }).catch((error) => {\r\n                if (error !== 'Action is pending') {\r\n                  sendNotification('End phone call failed.', NOTIFICATION_TYPE.Error);\r\n                }\r\n                this.logger.logDebug('Error in endOperation, failure in action HangupCall: ' + error.toString());\r\n              });\r\n            }\r\n            await Flex.Actions.invokeAction('WrapupTask', {\r\n              sid: this.taskKey,\r\n            }).catch((error) => {\r\n              this.logger.logDebug('Error in endOperation, failure in action WrapupTask : ' + error.toString());\r\n            });\r\n          } catch (error) {\r\n            this.logger.logError(`Error endOperation: task=${this.taskId} error=${error.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (err) {\r\n      this.logger.logError(`Error creating endOperation: task=${this.taskId} error=${err.message}`);\r\n    }\r\n  }\r\n\r\n  wrapUpOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Complete',\r\n        icon: new URL(this.iconPack + 'Complete_WrapUp_TwilioFlex.png'),\r\n        title: 'Complete',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            clearTimeout(this.autoInTimer);\r\n            this.logger.logDebug(`wrapUpOperation taskId=${this.taskId}`);\r\n            this.completeTask();\r\n            this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Disconnected);\r\n          } catch (e) {\r\n            sendNotification('Wrap-Up failed.', NOTIFICATION_TYPE.Error);\r\n            this.logger.logError(`Error wrapUpOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      sendNotification('Wrap-Up failed.', NOTIFICATION_TYPE.Error);\r\n      this.logger.logError(`Error creating wrapUpOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  requeueTaskOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'Requeue',\r\n        icon: new URL(this.iconPack + 'Requeue_Callback_Twilioflex.png'),\r\n        title: 'Requeue',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            clearTimeout(this.autoInTimer);\r\n            this.logger.logDebug(`requeueTaskOperation started taskId=${this.taskId}`);\r\n            let workflowSid;\r\n            this.logger.logDebug(`requeueTaskOperation - checking for workflowTargetSid: taskId=${this.taskId}`);\r\n            if (\r\n              this.interaction.details.fields.workflowTargetSid.Value != null &&\r\n              this.interaction.details.fields.workflowTargetSid.Value\r\n            ) {\r\n              this.logger.logDebug(`requeueTaskOperation - workflowTargetSid found: taskId=${this.taskId}`);\r\n              workflowSid = this.interaction.details.fields.workflowTargetSid.Value;\r\n              const state = this.manager.store.getState();\r\n              const task = state.flex.worker.tasks.get(this.taskKey);\r\n              async function transferTask(url = '', data = {}) {\r\n                const response = await fetch(url, {\r\n                  method: 'POST',\r\n                  headers: {\r\n                    'Content-Type': 'application/json',\r\n                  },\r\n                  body: JSON.stringify(data),\r\n                });\r\n                return await response.json();\r\n              }\r\n              this.logger.logDebug(`requeueTaskOperation - start transferTask: taskId=${this.taskId}`);\r\n              const mgr = Flex.Manager.getInstance();\r\n              if (this.callbackServiceUrl != null && this.callbackServiceUrl) {\r\n                const postUrl = `https://${this.callbackServiceUrl}/inqueue-utils`;\r\n                transferTask(postUrl, {\r\n                  mode: 'requeueTasks',\r\n                  type: 'callback',\r\n                  Token: mgr.user.token,\r\n                  taskSid: this.taskId,\r\n                  attributes: this.attributes,\r\n                  workflowSid: workflowSid,\r\n                  queueName: task.queueName,\r\n                  state: false,\r\n                })\r\n                  .then(() => {\r\n                    console.log('==== requeue web service success ===');\r\n                    this.logger.logDebug(`requeueTaskOperation - transferTask complete: taskId=${this.taskId}`);\r\n                    this.setInteractionState(ContactCanvasChannelApi.INTERACTION_STATES.Disconnected);\r\n                  })\r\n                  .catch((error) => {\r\n                    console.log('requeue web service error', error);\r\n                    this.logger.logError('Error requeueTaskOperation : ' + error.toString());\r\n                  });\r\n              } else {\r\n                sendNotification('CallbackDomain not configured.');\r\n              }\r\n            }\r\n          } catch (e) {\r\n            sendNotification('Requeue failed.', NOTIFICATION_TYPE.Error);\r\n            this.logger.logError(`Error requeueTaskOperation: task=${this.taskId} error=${e.message}`);\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      sendNotification('Requeue failed.', NOTIFICATION_TYPE.Error);\r\n      this.logger.logError(`Error creating requeueTaskOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  agentTransferOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'agentTransfer',\r\n        icon: new URL(this.iconPack + 'voice_blindtransfer_normal.png'),\r\n        title: 'Transfer to agent',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.toggleCallControls();\r\n            this.logger.logDebug(`agentTransferOperation taskId=${this.taskId}`);\r\n\r\n            if (!this.props.config.daVinciAppConfig.variables.EnableLivePresence) {\r\n              await addContextualContacts(\r\n                this.props.workers.map((worker) => ({\r\n                  firstName: worker.friendly_name,\r\n                  uniqueId: worker.sid,\r\n                  channels: [],\r\n                }))\r\n              ).catch((error) => {\r\n                this.logger.logDebug('Error in queueTransferOperation, failure in action addContextualContacts : ' + error.toString());\r\n              });\r\n            }\r\n\r\n            let contactId;\r\n            try {\r\n              let contact = await ContactCanvasChannelApi.contextualOperation(\r\n                ContactCanvasChannelApi.CONTEXTUAL_OPERATION_TYPE.BlindTransfer\r\n              ).catch((error) => {\r\n                if (error !== 'Canceled by user!') {\r\n                  sendNotification('Transfer failed.', NOTIFICATION_TYPE.Error);\r\n                }\r\n              });\r\n              contactId = getContactsId(contact);\r\n            } catch (e) {\r\n              this.logger.logDebug(`agentTransferOperation canceled taskId=${this.taskId}`);\r\n            }\r\n            this.logger.logDebug(`agentTransferOperation contact=${contactId} taskId=${this.taskId}`);\r\n\r\n            if (contactId) {\r\n              this.logger.logDebug(`agentTransferOperation worker=${contactId} taskId=${this.taskId}`);\r\n              const state = this.manager.store.getState();\r\n              const task = state.flex.worker.tasks.get(this.taskKey);\r\n              await task\r\n                .transfer(contactId, {\r\n                  mode: 'COLD',\r\n                })\r\n                .catch((error) => {\r\n                  this.logger.logDebug('Error in agentTransferOperation, failure in action transfer : ' + error.toString());\r\n                  if (error !== 'Canceled by user!') {\r\n                    sendNotification('Transfer failed.', NOTIFICATION_TYPE.Error);\r\n                  }\r\n                });\r\n              this.taskWasTransferredToAgent = true;\r\n            } else {\r\n              this.logger.logDebug(`agentTransferOperation no worker found taskId=${this.taskId}`);\r\n            }\r\n          } catch (e) {\r\n            this.logger.logError(`Error agentTransferOperation: task=${this.taskId} error=${e.message}`);\r\n          } finally {\r\n            this.toggleCallControls();\r\n            clearContextualContacts();\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating agentTransferOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  queueTransferOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'queueTransfer',\r\n        icon: new URL(this.iconPack + 'work_transfertoqueue.png'),\r\n        title: 'Transfer to queue',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.toggleCallControls();\r\n            this.logger.logDebug(`queueTransferOperation taskId=${this.taskId}`);\r\n            await addContextualContacts(\r\n              this.props.taskQueues.map((queue) => ({\r\n                firstName: queue.friendly_name,\r\n                uniqueId: queue.sid,\r\n                channels: [],\r\n              }))\r\n            ).catch((error) => {\r\n              this.logger.logDebug('Error in queueTransferOperation, failure in action addContextualContacts : ' + error.toString());\r\n            });\r\n\r\n            let queueSid;\r\n            try {\r\n              let contact = await ContactCanvasChannelApi.contextualOperation(\r\n                ContactCanvasChannelApi.CONTEXTUAL_OPERATION_TYPE.BlindTransfer\r\n              ).catch((error) => {\r\n                if (error !== 'Canceled by user!') {\r\n                  sendNotification('Transfer failed.', NOTIFICATION_TYPE.Error);\r\n                }\r\n              });\r\n              queueSid = getContactsId(contact);\r\n            } catch (e) {\r\n              this.logger.logDebug(`queueTransferOperation canceled taskId=${this.taskId}`);\r\n            }\r\n            this.logger.logDebug(`queueTransferOperation contact=${queueSid} taskId=${this.taskId}`);\r\n\r\n            if (queueSid) {\r\n              this.logger.logDebug(`queueTransferOperation queue=${queueSid} taskId=${this.taskId}`);\r\n              const state = this.manager.store.getState();\r\n              const task = state.flex.worker.tasks.get(this.taskKey);\r\n              task\r\n                .transfer(queueSid, {\r\n                  mode: 'COLD',\r\n                })\r\n                .catch((error) => {\r\n                  this.logger.logDebug('Error in queueTransferOperation, failure in action transfer : ' + error.toString());\r\n                  if (error !== 'Canceled by user!') {\r\n                    sendNotification('Transfer failed.', NOTIFICATION_TYPE.Error);\r\n                  }\r\n                });\r\n            }\r\n          } catch (e) {\r\n            this.logger.logError(`Error queueTransferOperation: task=${this.taskId} error=${e.message}`);\r\n          } finally {\r\n            this.toggleCallControls();\r\n            clearContextualContacts();\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating queueTransferOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n  playDTMFOperation() {\r\n    try {\r\n      return {\r\n        operationName: 'DTMF',\r\n        icon: new URL(this.iconPack + 'Dialpad.png'),\r\n        title: 'Show DTMF',\r\n        handler: async (operationName, operationMetadata) => {\r\n          try {\r\n            this.toggleCallControls();\r\n            this.logger.logDebug(`playDTMFOperation taskId=${this.taskId}`);\r\n            await ContactCanvasChannelApi.contextualOperation(\r\n              ContactCanvasChannelApi.CONTEXTUAL_OPERATION_TYPE.DTMF,\r\n              ContactCanvasChannelApi.CHANNEL_TYPES.Telephony,\r\n              async (contact) => {\r\n                await Flex.Actions.invokeAction('SendDTMFDigits', {\r\n                  sid: this.taskKey,\r\n                  digits: contact.uniqueId,\r\n                });\r\n              }\r\n            )\r\n              .then(async (contact) => {})\r\n              .catch((error) => {\r\n                this.logger.logError('playDTMFOperation - Unable to play DTMF tone: ' + error);\r\n              });\r\n          } catch (e) {\r\n            this.logger.logError(`Error playDTMFOperation: task=${this.taskId} error=${e.message}`);\r\n          } finally {\r\n            this.toggleCallControls();\r\n            clearContextualContacts();\r\n          }\r\n        },\r\n      };\r\n    } catch (e) {\r\n      this.logger.logError(`Error creating playDTMFOperation: task=${this.taskId} error=${e.message}`);\r\n    }\r\n  }\r\n\r\n  render() {\r\n    const { manager } = this.props;\r\n\r\n    if (!manager || !this.state.visible) {\r\n      return null;\r\n    }\r\n    if (this.useAMCUI) {\r\n      return <amc-webcomponents-scenario ref={(elem) => (this.nv = elem)} />;\r\n    } else {\r\n      return null;\r\n    }\r\n  }\r\n}\r\n","import React from \"react\";\r\nimport * as Flex from \"@twilio/flex-ui\";\r\nimport { Scenario } from \"./Scenario\";\r\nimport * as amc from \"@amc-technology/davinci-api\";\r\nimport * as $ from \"jquery\";\r\nimport * as FlexStore from \"./FlexStore\";\r\nimport { getContactsId } from \"./util\";\r\n\r\nexport class AMCRoot extends React.Component {\r\n  constructor(props) {\r\n    super(props);\r\n    this.toggleCallControls = this.toggleCallControls.bind(this);\r\n    this.storeListener = this.storeListener.bind(this);\r\n\r\n    this.state = {\r\n      tasks: [],\r\n      apiUrl: props.config.serverConfig.apiUrl,\r\n      iconPack: props.config.serverConfig.iconPack,\r\n      shouldDisableCallControls: false,\r\n      loggerApiUrl: props.config.serverConfig.loggerApiUrl,\r\n    };\r\n\r\n    this.props = props;\r\n    if (\r\n      this.props.config.daVinciAppConfig &&\r\n      this.props.config.daVinciAppConfig.CADDisplay &&\r\n      this.props.config.daVinciAppConfig.CADDisplay.variables\r\n    ) {\r\n      this.cadDisplay = this.props.config.daVinciAppConfig.CADDisplay.variables;\r\n    }\r\n\r\n    if (\r\n      this.props.config.daVinciAppConfig.variables &&\r\n      this.props.config.daVinciAppConfig.variables.UseAMCUI === false\r\n    ) {\r\n      this.useAMCUI = false;\r\n\r\n      // Override React functions here\r\n      this.setState = (data) => {\r\n        const fname = 'setState';\r\n        const cname = 'AMCRoot';\r\n\r\n        try {\r\n          this.logger.logTrace(`${cname} - ${fname} - START`);\r\n\r\n          for (const key in data) {\r\n            this.logger.logLoop(`${cname} - ${fname} - Processing key ${key}`);\r\n\r\n            if (data.hasOwnProperty(key)) {\r\n              // eslint-disable-next-line react/no-direct-mutation-state\r\n              this.state[key] = data[key];\r\n            }\r\n          }\r\n        } catch (e) {\r\n          this.logger.logError(`${cname} - ${fname} - Error: ${JSON.stringify(e)}`);\r\n        } finally {\r\n          this.logger.logTrace(`${cname} - ${fname} - END`);\r\n        }\r\n      }\r\n    } else {\r\n      this.useAMCUI = true;\r\n    }\r\n\r\n    this._lastHeight = 0;\r\n    this.finishedTasks = {};\r\n    this.syncPresenceSIDtoFramework = undefined;\r\n    this.syncPresenceSIDtoTwilio = undefined;\r\n    this.serviceBaseUrl = `https://${this.props.manager.serviceConfiguration.runtime_domain}`;\r\n    this.logger = new amc.Logger(\r\n      amc.LOG_SOURCE.TwilioApp,\r\n      (props.config.serverConfig.UseDevLogger &&\r\n        props.config.serverConfig.UseDevLogger.toLowerCase() === \"true\") ||\r\n        false,\r\n      this.state.loggerApiUrl\r\n    );\r\n\r\n    $.ajax({\r\n      url: `https://taskrouter.twilio.com/v1/Workspaces/${props.manager.serviceConfiguration[\"taskrouter_workspace_sid\"]}/Workers`,\r\n      headers: {\r\n        Authorization:\r\n          \"Basic \" +\r\n          btoa(\r\n            props.config.daVinciAppConfig.variables.AccountSID +\r\n              \":\" +\r\n              props.config.daVinciAppConfig.variables.AuthToken\r\n          ),\r\n      },\r\n    }).then((result) => this.setState({ workers: result.workers }));\r\n    $.ajax({\r\n      url: `https://taskrouter.twilio.com/v1/Workspaces/${props.manager.serviceConfiguration[\"taskrouter_workspace_sid\"]}/TaskQueues`,\r\n      headers: {\r\n        Authorization:\r\n          \"Basic \" +\r\n          btoa(\r\n            props.config.daVinciAppConfig.variables.AccountSID +\r\n              \":\" +\r\n              props.config.daVinciAppConfig.variables.AuthToken\r\n          ),\r\n      },\r\n    }).then((result) => this.setState({ taskQueues: result.task_queues }));\r\n\r\n    amc.registerOnPresenceChanged((presence, reason, appName) => {\r\n      if (appName !== this.props.config.daVinciAppConfig.name) {\r\n        if (\r\n          this.syncPresenceSIDtoFramework ===\r\n            this.props.config.daVinciAppConfig.variables.WorkMode[presence] &&\r\n          this.syncPresenceSIDtoTwilio ===\r\n            this.props.config.daVinciAppConfig.variables.WorkMode[presence]\r\n        ) {\r\n          this.logger.logDebug(\r\n            \"Skip Set Presence, already in \" +\r\n              presence +\r\n              \" \" +\r\n              this.props.config.daVinciAppConfig.variables.WorkMode[presence]\r\n          );\r\n        } else {\r\n          try {\r\n            const activity = this.props.config.daVinciAppConfig.variables\r\n              .WorkMode[presence];\r\n            this.logger.logDebug(\r\n              `on presence changed; presence=${presence}; activity=${activity}`\r\n            );\r\n            if (\r\n              this.props.config.daVinciAppConfig.variables.WorkMode[presence]\r\n            ) {\r\n              Flex.Actions.invokeAction(\"SetActivity\", {\r\n                activitySid: activity,\r\n              }).catch((error) =>\r\n                this.logger.logError(`Error12; ${error.message}`)\r\n              );\r\n              this.syncPresenceSIDtoTwilio = this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                presence\r\n              ];\r\n            }\r\n          } catch (e) {\r\n            this.logger.logError(`Error on presence changed: ${e.message}`);\r\n          }\r\n        }\r\n        return Promise.resolve();\r\n      }\r\n    });\r\n\r\n    amc.registerOnLogout(async () => {\r\n      try {\r\n        this.logger.logDebug(\"Logout\");\r\n        await this.logger.pushLogsAsync();\r\n        await Flex.Actions.invokeAction(\"Logout\", {\r\n          activitySid: this.props.config.daVinciAppConfig.variables.WorkMode[\r\n            \"Logout\"\r\n          ],\r\n        });\r\n\r\n        this.syncPresenceSIDtoTwilio = this.props.config.daVinciAppConfig.variables.WorkMode[\r\n          \"Logout\"\r\n        ];\r\n      } catch (exception) {\r\n        this.logger.logError(`Error on logout: ${exception.message}`);\r\n\r\n        // TODO: Throw error here to reject the promise if we need to\r\n      }\r\n    });\r\n\r\n    if (this.props.config.daVinciAppConfig.variables.EnableLivePresence) {\r\n      const state = this.props.manager.store.getState();\r\n      const workerSid = state.flex.worker.worker.sid;\r\n      amc\r\n        .setSupportedChannels([\r\n          {\r\n            channelType: amc.CHANNEL_TYPES.Telephony,\r\n            idName: \"worker\",\r\n            id: workerSid,\r\n            validOperations: [\r\n              amc.CONTEXTUAL_OPERATION_TYPE.BlindTransfer,\r\n              amc.CONTEXTUAL_OPERATION_TYPE.Conference,\r\n              amc.CONTEXTUAL_OPERATION_TYPE.Consult,\r\n              amc.CONTEXTUAL_OPERATION_TYPE.Other,\r\n              amc.CONTEXTUAL_OPERATION_TYPE.WarmTransfer,\r\n            ],\r\n            validPresences:\r\n              this.props.config.daVinciAppConfig.variables\r\n                .LivePresenceValidPresences || [],\r\n            customValues: {\r\n              token: this.props.manager.user.token,\r\n              workerSID: this.props.manager.workerClient[\"sid\"],\r\n              workerURI: this.props.manager.workerClient.attributes[\r\n                \"contact_uri\"\r\n              ],\r\n            },\r\n          },\r\n        ])\r\n        .catch((error) =>\r\n          this.logger.logError(\r\n            `AMCRoot - setSupportedChannels problem: ${error.message}`\r\n          )\r\n        );\r\n    }\r\n\r\n    amc\r\n      .initializeComplete(this.logger)\r\n      .then(() => {\r\n        amc.addContextualContacts([]);\r\n        this.resize();\r\n        amc.enableClickToDial(true);\r\n        this.logger.logDebug(\"initializeComplete\");\r\n      })\r\n      .catch((error) =>\r\n        this.logger.logError(`AMCRoot - initializeComplete - ${error.message} `)\r\n      );\r\n\r\n    amc.registerContextualControls((contact) => {\r\n      try {\r\n        const toDial = getContactsId(contact);\r\n        this.logger.logDebug(\r\n          `Register Contextual Controls : Outbound : phone number =${toDial}`\r\n        );\r\n        this.clickToDial(toDial);\r\n      } catch (error) {\r\n        this.logger.logError(\r\n          `RegisterContextualControls callback : Error = ${error.message}`\r\n        );\r\n      }\r\n\r\n      return Promise.resolve();\r\n    });\r\n\r\n    amc.registerClickToDial((phoneNumber, records) => {\r\n      try {\r\n        this.logger.logDebug(\r\n          `Register Click to Dial : phone number = ${phoneNumber}`\r\n        );\r\n        this.clickToDial(phoneNumber);\r\n      } catch (error) {\r\n        this.logger.logError(\r\n          `Error on registerClickToDial: Error = ${error.message}`\r\n        );\r\n      }\r\n\r\n      return Promise.resolve();\r\n    });\r\n\r\n    // Set starting activity\r\n    Flex.Actions.invokeAction(\"SetActivity\", {\r\n      activitySid: this.props.config.daVinciAppConfig.variables.WorkMode[\r\n        \"Not Ready\"\r\n      ],\r\n    });\r\n\r\n    if (!this.useAMCUI) {\r\n      this.componentDidMount();\r\n    }\r\n  }\r\n\r\n  async componentDidMount() {\r\n    try {\r\n      FlexStore.init(this.props.manager.store);\r\n      FlexStore.subscribe(this.storeListener);\r\n      await this.storeListener();\r\n      this.resize();\r\n    } catch (error) {\r\n      this.logger.logError(\r\n        `Error on componentDidMount: Error = ${error.message}`\r\n      );\r\n    }\r\n  }\r\n  componentDidUpdate() {\r\n    this.resize();\r\n  }\r\n\r\n  async storeListener() {\r\n    try {\r\n      const state = this.props.manager.store.getState();\r\n      await this.syncAgentState(state);\r\n      const tasks = [];\r\n      const finishedTasks = this.finishedTasks;\r\n      state.flex.worker.tasks.forEach((task, key) => {\r\n        const attributesString =\r\n          task.attributes !== undefined\r\n            ? JSON.stringify(task.attributes)\r\n            : \"undefined\";\r\n        this.logger.logDebug(\r\n          `Handling Task : SID = ${task.taskSid}, Task attributes = ${attributesString}`\r\n        );\r\n        const channel = task.source.taskChannelUniqueName;\r\n        if (\r\n          (channel === \"voice\" ||\r\n            channel === \"chat\" ||\r\n            channel === \"sms\" ||\r\n            channel === \"callback\") &&\r\n          !finishedTasks[task.attributes.from]\r\n        ) {\r\n          this.logger.logDebug(\r\n            `Handling Task : SID = ${task.taskSid}, Task attributes = ${attributesString}`\r\n          );\r\n          let taskAssociatedData = [];\r\n          if (\r\n            task.attributes &&\r\n            this.cadDisplay &&\r\n            this.cadDisplay.DisplayCAD\r\n          ) {\r\n            for (const key in this.cadDisplay.DisplayKeyList) {\r\n              if (task.attributes[key]) {\r\n                taskAssociatedData.push({\r\n                  displayKey: this.cadDisplay.DisplayKeyList[key],\r\n                  displayValue: task.attributes[key],\r\n                  displayValueType: null,\r\n                  visible: true,\r\n                  displayOperation: null,\r\n                });\r\n              }\r\n            }\r\n          }\r\n          this.logger.logDebug(\r\n            `Sending Task To Twilio : taskSid = ${task.taskSid}, taskKey = ${key},` +\r\n              ` attributes = ${attributesString}, associatedData = ${taskAssociatedData},` +\r\n              ` workerSID = ${state.flex.worker.worker.sid}, flexToken = ${this.props.manager.user.token},` +\r\n              ` workerURI = ${state.flex.worker.worker.attributes[\"contact_uri\"]}`\r\n          );\r\n          tasks.push({\r\n            taskSid: task.taskSid,\r\n            taskKey: key,\r\n            attributes: task.attributes,\r\n            associatedData: taskAssociatedData,\r\n            workerSID: state.flex.worker.worker.sid,\r\n            flexToken: this.props.manager.user.token,\r\n            workerURI: state.flex.worker.worker.attributes[\"contact_uri\"],\r\n          });\r\n        }\r\n      });\r\n      tasks.sort();\r\n\r\n      if (!this.arraysAreEqual(this.state.tasks, tasks)) {\r\n        this.setState({ tasks: tasks });\r\n\r\n        if (!this.useAMCUI) {\r\n          const { manager } = this.props;\r\n\r\n          if (!manager || !this.state.iconPack) {\r\n            return null;\r\n          }\r\n\r\n          for (const task of tasks) {\r\n            new Scenario({\r\n              manager:manager,\r\n              key:task.taskKey,\r\n              taskId:task.taskSid,\r\n              taskKey:task.taskKey,\r\n              iconPack:this.state.iconPack,\r\n              removeSelf:this.createRemoveScenario(task),\r\n              resize:this.resize,\r\n              workers:this.state.workers,\r\n              logger:this.logger,\r\n              taskQueues:this.state.taskQueues,\r\n              associatedData:task.associatedData,\r\n              toggleCallControls:this.toggleCallControls,\r\n              config:this.props.config,\r\n              flexToken:task.flexToken,\r\n              workerSID:task.workerSID,\r\n              workerURI:task.workerURI,\r\n              attributes:task.attributes\r\n            });\r\n          }\r\n\r\n          return null;\r\n        }\r\n      }\r\n    } catch (error) {\r\n      this.logger.logError(`Store listener, Error = ${error.message}`);\r\n    }\r\n  }\r\n\r\n  arraysAreEqual(a, b) {\r\n    return JSON.stringify(a) === JSON.stringify(b);\r\n  }\r\n\r\n  createRemoveScenario(task) {\r\n    return (taskWasTransferredToAgent) => {\r\n      try {\r\n        if (taskWasTransferredToAgent) {\r\n          // This is a hacky fix for transferring tasks to agents.\r\n          // We receive a new task when transfer occurs\r\n          // Here we are ignoring tasks from the same phone number to avoid new setInteractions\r\n          this.finishedTasks[task.attributes.from] = true;\r\n          setTimeout(\r\n            () => delete this.finishedTasks[task.attributes.from],\r\n            4 * 1000\r\n          );\r\n        }\r\n\r\n        const tasks = this.state.tasks.filter(\r\n          (aTask) => aTask.taskSid !== task.taskSid\r\n        );\r\n\r\n        if (!this.arraysAreEqual(this.state.tasks, tasks)) {\r\n          this.setState({ tasks: tasks });\r\n        } else {\r\n          this.setState(null);\r\n        }\r\n      } catch (error) {\r\n        this.logger.logError(`createRemoveScenario, Error = ${error.message}`);\r\n      }\r\n    };\r\n  }\r\n\r\n  async syncAgentState(state) {\r\n    try {\r\n      // Only Sync presence if Logout is not raised\r\n      if (\r\n        this.syncPresenceSIDtoFramework !==\r\n        this.props.config.daVinciAppConfig.variables.WorkMode[\"Logout\"]\r\n      ) {\r\n        // If Logout is not triggered but, Flex is still offline and this.syncPresenceSID is still not initialized then, Sync the state from DaVinci Agent to Flex\r\n        if (\r\n          state.flex.worker.activity.sid ===\r\n            this.props.config.daVinciAppConfig.variables.WorkMode[\"Logout\"] &&\r\n          this.syncPresenceSIDtoFramework === undefined\r\n        ) {\r\n          try {\r\n            amc.getPresence().then((data) => {\r\n              if (\r\n                this.syncPresenceSIDtoFramework !==\r\n                this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                  data.presence\r\n                ]\r\n              ) {\r\n                try {\r\n                  Flex.Actions.invokeAction(\"SetActivity\", {\r\n                    activitySid: this.props.config.daVinciAppConfig.variables\r\n                      .WorkMode[data.presence],\r\n                  });\r\n                  this.syncPresenceSIDtoFramework = this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                    data.presence\r\n                  ];\r\n                } catch (error) {\r\n                  this.logger.logError(\r\n                    \"Sync Presence from DaVinci To Flex - SetActivity, Error\" +\r\n                      error.message\r\n                  );\r\n                }\r\n                this.logger.logInformation(\r\n                  \"Sync Presence from DaVinci To Flex, \" +\r\n                    data.presence +\r\n                    \" \" +\r\n                    this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                      data.presence\r\n                    ]\r\n                );\r\n              } else {\r\n                this.logger.logDebug(\r\n                  \"Skip Sync Presence - already in \" +\r\n                    data.presence +\r\n                    \" \" +\r\n                    this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                      data.presence\r\n                    ]\r\n                );\r\n              }\r\n              return Promise.resolve();\r\n            });\r\n          } catch (error) {\r\n            this.logger.logError(\r\n              `Sync Presence from DaVinci To Flex, Error = ${error.message}`\r\n            );\r\n          }\r\n        } else if (\r\n          state.flex.worker.activity.sid ===\r\n            this.props.config.daVinciAppConfig.variables.WorkMode[\"Logout\"] &&\r\n          this.syncPresenceSIDtoFramework !== undefined\r\n        ) {\r\n          // Agent logged out of Flex from Twilio side; Logout DaVinci Agent\r\n          try {\r\n            await this.logger.pushLogsAsync();\r\n            amc.logout();\r\n            this.syncPresenceSIDtoFramework = state.flex.worker.activity.sid;\r\n          } catch (error) {\r\n            this.logger.logError(\r\n              \"Sync Presence logout from Flex, Error\" + error.message\r\n            );\r\n          }\r\n        } else {\r\n          // Sync the state from Flex to DaVinci Agent\r\n          if (\r\n            this.syncPresenceSIDtoFramework !== state.flex.worker.activity.sid\r\n          ) {\r\n            try {\r\n              for (var property in this.props.config.daVinciAppConfig.variables\r\n                .WorkMode) {\r\n                if (\r\n                  !this.props.config.daVinciAppConfig.variables.WorkMode.hasOwnProperty(\r\n                    property\r\n                  )\r\n                )\r\n                  continue;\r\n\r\n                if (\r\n                  this.props.config.daVinciAppConfig.variables.WorkMode[\r\n                    property\r\n                  ] === state.flex.worker.activity.sid\r\n                ) {\r\n                  this.syncPresenceSIDtoFramework =\r\n                    state.flex.worker.activity.sid;\r\n                  amc.setPresence(property);\r\n                  this.logger.logInformation(\r\n                    \"Sync Presence from Flex to DaVinci \" +\r\n                      property +\r\n                      \" \" +\r\n                      state.flex.worker.activity.sid\r\n                  );\r\n                  break;\r\n                }\r\n              }\r\n            } catch (error) {\r\n              this.logger.logError(\r\n                `Sync Presence from Flex to DaVinci, Error = ${error.message}`\r\n              );\r\n            }\r\n          }\r\n        }\r\n      }\r\n    } catch (error) {\r\n      this.logError.logError(`AMCRoot - synAgentState : ${error.message}`);\r\n    }\r\n  }\r\n\r\n  /**\r\n   * getAgentCallerId\r\n   *\r\n   * @param {object} Manager              Flex Manager\r\n   * @param {object} [configVariables] parameters configuration object\r\n   */\r\n  getAgentCallerId(Manager, configVariables) {\r\n    try {\r\n      if (\r\n        Manager.workerClient &&\r\n        Manager.workerClient.attributes &&\r\n        Manager.workerClient.attributes.callerId\r\n      ) {\r\n        return Manager.workerClient.attributes.callerId;\r\n      }\r\n\r\n      return (\r\n        (configVariables && configVariables.OutboundCallerId) || \"NO_CALLER_ID\"\r\n      );\r\n\r\n    } catch (error) {\r\n      this.logger.logError(`AMCRoot - getAgentCallerId : ${error.message}`);\r\n    }\r\n  }\r\n\r\n  resize() {\r\n    try {\r\n      const height = document.body.scrollHeight + 1;\r\n      if (height !== this._lastHeight) {\r\n        this.logger.logDebug(\"Updating height\");\r\n        this._lastHeight = height;\r\n\r\n        if (this.useAMCUI) {\r\n          amc.setAppHeight(height);\r\n        }\r\n      }\r\n    } catch (e) {\r\n      this.logger.logError(`Error on presence changed: ${e.message}`);\r\n    }\r\n  }\r\n\r\n  toggleCallControls() {\r\n    try {\r\n      this.setState((state) => ({\r\n        shouldDisableCallControls: !state.shouldDisableCallControls,\r\n      }));\r\n    } catch (error) {\r\n      this.logger.logError(`AMCRoot - toggleCallControls: ${error.message}`);\r\n    }\r\n  }\r\n\r\n  clickToDial(destinationNumber) {\r\n    // Outbound dial\r\n    try {\r\n      this.logger.logDebug(\r\n        `Sending number to flex : phone number = ${destinationNumber}`\r\n      );\r\n      Flex.Actions.invokeAction(\"StartOutboundCall\", {\r\n        destination: destinationNumber,\r\n      });\r\n    } catch (error) {\r\n      this.logger.logError(`Error on initiating call: ${error.message}`);\r\n    }\r\n  }\r\n\r\n  render() {\r\n    try {\r\n      const { manager } = this.props;\r\n      if (!manager || !this.state.iconPack) {\r\n        return null;\r\n      }\r\n\r\n      return (\r\n        <div\r\n          id=\"amc-root-twilio\"\r\n          className={\r\n            this.state.shouldDisableCallControls ? \"disableCallControls\" : \"\"\r\n          }\r\n        >\r\n          {this.state.tasks.map((task) => {\r\n            return (\r\n              <Scenario\r\n                manager={manager}\r\n                key={task.taskKey}\r\n                taskId={task.taskSid}\r\n                taskKey={task.taskKey}\r\n                iconPack={this.state.iconPack}\r\n                removeSelf={this.createRemoveScenario(task)}\r\n                resize={this.resize}\r\n                workers={this.state.workers}\r\n                logger={this.logger}\r\n                taskQueues={this.state.taskQueues}\r\n                associatedData={task.associatedData}\r\n                toggleCallControls={this.toggleCallControls}\r\n                config={this.props.config}\r\n                flexToken={task.flexToken}\r\n                workerSID={task.workerSID}\r\n                workerURI={task.workerURI}\r\n                attributes={task.attributes}\r\n              />\r\n            );\r\n          })}\r\n        </div>\r\n      );\r\n\r\n    } catch (error) {\r\n      this.logger.logError(`AMCRoot - render: ${error.message}`);\r\n    }\r\n  }\r\n}\r\n","import React from 'react';\r\nimport * as Flex from '@twilio/flex-ui';\r\nimport { AMCRoot } from './AMCRoot';\r\n\r\nclass App extends React.Component {\r\n  render() {\r\n    const { manager, config } = this.props;\r\n\r\n    if (!manager) {\r\n      return null;\r\n    }\r\n\r\n    return (\r\n      <Flex.ContextProvider manager={manager}>\r\n        {/*AMC - DO NOT Load FlexUI <Flex.RootContainer />  Load AMC UI below*/}\r\n        <AMCRoot manager={manager} config={config} />\r\n      </Flex.ContextProvider>\r\n    );\r\n  }\r\n}\r\n\r\nexport default App;\r\n","import React from 'react';\r\nimport * as Flex from '@twilio/flex-ui';\r\n\r\nclass AppFlex extends React.Component {\r\n  render() {\r\n    const { manager } = this.props;\r\n\r\n    if (!manager) {\r\n      return null;\r\n    }\r\n\r\n    return (\r\n      <Flex.ContextProvider manager={manager}>\r\n        <Flex.RootContainer/>\r\n      </Flex.ContextProvider>\r\n    );\r\n  }\r\n}\r\n\r\nexport default AppFlex;\r\n","// In production, we register a service worker to serve assets from local cache.\r\n// This lets the app load faster on subsequent visits in production, and gives\r\n// it offline capabilities. However, it also means that developers (and users)\r\n// will only see deployed updates on the \"N+1\" visit to a page, since previously\r\n// cached resources are updated in the background.\r\n// To learn more about the benefits of this model, read https://goo.gl/KwvDNy.\r\n// This link also includes instructions on opting out of this behavior.\r\nconst isLocalhost = Boolean(\r\n  window.location.hostname === 'localhost' ||\r\n    // [::1] is the IPv6 localhost address.\r\n    window.location.hostname === '[::1]' ||\r\n    // 127.0.0.1/8 is considered localhost for IPv4.\r\n    window.location.hostname.match(\r\n      /^127(?:\\.(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)){3}$/\r\n    )\r\n);\r\nexport default function register() {\r\n  if (process.env.NODE_ENV === 'production' && 'serviceWorker' in navigator) {\r\n    // The URL constructor is available in all browsers that support SW.\r\n    const publicUrl = new URL(process.env.PUBLIC_URL, window.location);\r\n    if (publicUrl.origin !== window.location.origin) {\r\n      // Our service worker won't work if PUBLIC_URL is on a different origin\r\n      // from what our page is served on. This might happen if a CDN is used to\r\n      // serve assets; see https://github.com/facebookincubator/create-react-app/issues/2374\r\n      return;\r\n    }\r\n    window.addEventListener('load', () => {\r\n      const swUrl = `${process.env.PUBLIC_URL}/service-worker.js`;\r\n      if (isLocalhost) {\r\n        // This is running on localhost. Lets check if a service worker still exists or not.\r\n        checkValidServiceWorker(swUrl);\r\n        // Add some additional logging to localhost, pointing developers to the\r\n        // service worker/PWA documentation.\r\n        navigator.serviceWorker.ready.then(() => {\r\n          console.log(\r\n            'This web app is being served cache-first by a service ' +\r\n              'worker. To learn more, visit https://goo.gl/SC7cgQ'\r\n          );\r\n        });\r\n      } else {\r\n        // Is not local host. Just register service worker\r\n        registerValidSW(swUrl);\r\n      }\r\n    });\r\n  }\r\n}\r\nfunction registerValidSW(swUrl) {\r\n  navigator.serviceWorker\r\n    .register(swUrl)\r\n    .then(registration => {\r\n      registration.onupdatefound = () => {\r\n        const installingWorker = registration.installing;\r\n        installingWorker.onstatechange = () => {\r\n          if (installingWorker.state === 'installed') {\r\n            if (navigator.serviceWorker.controller) {\r\n              // At this point, the old content will have been purged and\r\n              // the fresh content will have been added to the cache.\r\n              // It's the perfect time to display a \"New content is\r\n              // available; please refresh.\" message in your web app.\r\n              console.log('New content is available; please refresh.');\r\n            } else {\r\n              // At this point, everything has been precached.\r\n              // It's the perfect time to display a\r\n              // \"Content is cached for offline use.\" message.\r\n              console.log('Content is cached for offline use.');\r\n            }\r\n          }\r\n        };\r\n      };\r\n    })\r\n    .catch(error => {\r\n      console.error('Error during service worker registration:', error);\r\n    });\r\n}\r\nfunction checkValidServiceWorker(swUrl) {\r\n  // Check if the service worker can be found. If it can't reload the page.\r\n  fetch(swUrl)\r\n    .then(response => {\r\n      // Ensure service worker exists, and that we really are getting a JS file.\r\n      if (\r\n        response.status === 404 ||\r\n        response.headers.get('content-type').indexOf('javascript') === -1\r\n      ) {\r\n        // No service worker found. Probably a different app. Reload the page.\r\n        navigator.serviceWorker.ready.then(registration => {\r\n          registration.unregister().then(() => {\r\n            window.location.reload();\r\n          });\r\n        });\r\n      } else {\r\n        // Service worker found. Proceed as normal.\r\n        registerValidSW(swUrl);\r\n      }\r\n    })\r\n    .catch(() => {\r\n      console.log(\r\n        'No internet connection found. App is running in offline mode.'\r\n      );\r\n    });\r\n}\r\nexport function unregister() {\r\n  if ('serviceWorker' in navigator) {\r\n    navigator.serviceWorker.ready.then(registration => {\r\n      registration.unregister();\r\n    });\r\n  }\r\n}\r\n","import React from 'react';\r\nimport ReactDOM from 'react-dom';\r\nimport 'regenerator-runtime/runtime';\r\nimport * as Flex from '@twilio/flex-ui';\r\nimport './index.css';\r\nimport App from './App';\r\nimport AppFlex from './AppFlex';\r\nimport registerServiceWorker from './registerServiceWorker';\r\nimport * as amc from '@amc-technology/davinci-api';\r\nimport { AMCRoot } from './AMCRoot';\r\n\r\nconst mountNode = document.getElementById('root');\r\nvar isAppInitialized = false;\r\nvar useAMCUI = true;\r\n\r\nwindow.onload = () => {\r\n  fetch('ClientConfiguration')\r\n    .then(response => response.json())\r\n    .then(serverConfig => {\r\n      if(window.top !== window.self) {\r\n        // This code executes when Twilio Flex App get loaded with in DaVinci UI as an App\r\n\r\n        amc.getConfig().then(daVinciAppConfig => {\r\n          const appConfig = {\r\n            daVinciAppConfig,\r\n            serverConfig\r\n          };\r\n\r\n          if (\r\n            daVinciAppConfig.variables &&\r\n            daVinciAppConfig.variables.UseAMCUI === false\r\n          ) {\r\n            useAMCUI = false;\r\n          }\r\n\r\n          if (!useAMCUI) {\r\n            const flexUIAppHeight = daVinciAppConfig.variables.flexUIAppHeight || 400;\r\n            mountNode.style.setProperty('height', `${flexUIAppHeight}px`);\r\n            amc.setAppHeight(flexUIAppHeight);\r\n          }\r\n\r\n          const serviceBaseUrl =\r\n            'https://' + daVinciAppConfig.variables.RuntimeDomain;\r\n\r\n          const configuredNotificationSound =\r\n            daVinciAppConfig.variables.AlertingInteractionSound;\r\n\r\n          if (configuredNotificationSound.length > 0) {\r\n            localStorage.setItem('SoundIsConfigured', true);\r\n          } else {\r\n            localStorage.setItem('SoundIsConfigured', false);\r\n          }\r\n          generateSoundElement(String(configuredNotificationSound));\r\n\r\n          var isChrome = /Chrome/.test(navigator.userAgent) && /Google Inc/.test(navigator.vendor);\r\n          if (isChrome && configuredNotificationSound.length > 0) {\r\n            localStorage.setItem('isChrome', true);\r\n            localStorage.setItem('SoundNotifications', false);\r\n\r\n            //Construct a div for the user to click on yes/no for sound notifications\r\n            var promptUserDiv = document.createElement('div');\r\n            promptUserDiv.id = 'promptUserForSoundDiv';\r\n            promptUserDiv.style = 'background-color: #F4F5FB; height: 24.6px;';\r\n\r\n            if (useAMCUI) {\r\n              document.body.appendChild(promptUserDiv);\r\n            } else {\r\n              document.body.prepend(promptUserDiv);\r\n            }\r\n\r\n            var promptLabel = document.createElement('label');\r\n            promptLabel.id = 'promptLabelID';\r\n            promptLabel.style = 'margin-left: 10px;';\r\n            promptUserDiv.appendChild(promptLabel);\r\n\r\n            var labelText = document.createElement('b');\r\n            labelText.textContent = 'Sound Notifications';\r\n            labelText.style = 'font-size: 0.8em; font-weight: 700; font-family: Arial; color: #333; '\r\n            promptLabel.appendChild(labelText);\r\n\r\n            var yesButton = document.createElement('button');\r\n            yesButton.textContent = 'Allow';\r\n            yesButton.style = 'margin-left: 10px; background-color: #1e72ba; border: 0; color: white; height: 70%; width: 60px; font-size: 70%;';\r\n            yesButton.onclick = userSelectedYesSoundNotifications;\r\n            promptLabel.parentNode.insertBefore(yesButton, promptLabel.nextSibling);\r\n\r\n            var spaceDiv = document.createElement('div');\r\n            spaceDiv.style = 'height: 5px; background-color: white;';\r\n            spaceDiv.id = 'spaceDiv';\r\n            promptUserDiv.parentNode.insertBefore(spaceDiv, promptUserDiv.nextSibling);\r\n          } else {\r\n            localStorage.setItem('isChrome', false);\r\n          }\r\n\r\n          // TODO: Make Flex UI configurable (panel 2 etc.)\r\n          const predefinedConfig = {\r\n            serviceBaseUrl: serviceBaseUrl + '/',\r\n            sso: {\r\n              accountSid: daVinciAppConfig.variables.AccountSID,\r\n              loginPopup: true\r\n            },\r\n            componentProps: {\r\n              AgentDesktopView: {\r\n                showPanel2: false\r\n              }\r\n            }\r\n          };\r\n\r\n          const twilioConfiguration = {\r\n            ...predefinedConfig,\r\n          };\r\n\r\n          Flex\r\n          .progress(mountNode)\r\n          .provideLoginInfo(twilioConfiguration, mountNode)\r\n          .then(() => Flex.Manager.create(twilioConfiguration))\r\n          .then(manager => renderApp(manager, appConfig))\r\n          .catch(error => handleError(error));\r\n        });\r\n      } else {\r\n        // This code only executes on SSO POPUP Redirect to the Twilio Flex URL\r\n        // Upon authentication, URL gets redirected back to DaVinci Flex App URL\r\n        // and below default code detects the same and does the necessary to notify\r\n        // Twilio Flex App on the Success and closes automatically\r\n\r\n        const predefinedConfig = window.appConfig || {};\r\n\r\n        // TODO: Make Flex UI configurable (panel 2 etc.)\r\n        const configuration = {\r\n          ...predefinedConfig,\r\n        };\r\n\r\n        Flex\r\n          .progress(mountNode)\r\n          .provideLoginInfo(configuration, mountNode)\r\n          .then(() => Flex.Manager.create(configuration))\r\n          .then(manager => renderApp(manager))\r\n          .catch(error => handleError(error));\r\n      }\r\n    });\r\n};\r\n\r\nfunction renderApp(manager, appConfig) {\r\n  if (!useAMCUI) {\r\n    if (!isAppInitialized) {\r\n      isAppInitialized = true;\r\n      new AMCRoot({manager: manager, config: appConfig});\r\n    }\r\n\r\n    ReactDOM.render(<AppFlex manager={manager} />, mountNode);\r\n  } else {\r\n    ReactDOM.render(<App manager={manager} config={appConfig} />, mountNode);\r\n  }\r\n\r\n}\r\n\r\nfunction generateSoundElement(soundUrl) {\r\n  var audio = document.createElement('audio');\r\n  audio.src = soundUrl;\r\n  audio.id = 'AudioHTML';\r\n  audio.type = 'audio/mpeg';\r\n  audio.addEventListener('ended', function() {\r\n    this.currentTime = 0;\r\n    this.play();\r\n  }, false);\r\n  document.body.appendChild(audio);\r\n}\r\n\r\nfunction handleError(error) {\r\n  console.error('Failed to initialize Flex', error);\r\n\r\n  const missingAccountSid =\r\n    error instanceof Flex.ConfigError && error.key === 'accountSid';\r\n\r\n  if (!missingAccountSid) {\r\n    throw error;\r\n  }\r\n}\r\n\r\nfunction userSelectedYesSoundNotifications() {\r\n  localStorage.setItem('SoundNotifications', true);\r\n\r\n  if (useAMCUI) {\r\n    amc.setAppHeight(10);\r\n  }\r\n\r\n  var element = document.getElementById('promptUserForSoundDiv');\r\n  element.parentNode.removeChild(element);\r\n  var spacingElement = document.getElementById('spaceDiv');\r\n  spacingElement.parentNode.removeChild(spacingElement);\r\n}\r\n\r\nregisterServiceWorker();\r\n"],"sourceRoot":""}